Language and Terminology Guide.
Having the confidence and the knowledge to communicate effectively with a person who has a disability is one of the most important and powerful things we can do to provide a great customer experience.
Many people are worried about causing offence or using the wrong words and methods of communication when they interact with someone who has a disability. Our Learning Snapshot allows you to quickly and easily appreciate the importance of getting your communication right.
The content of this Learning Snapshot has been developed by people who have real life experience of what it is like to live with a disability.
This Learning Snapshot will:
- Show you how to tailor your communication when dealing with a person who has a disability
- Explore some of the things you can do to enhance the customer experience for a person with a disability
- Give you guidance on the correct words and terminology you should use when talking about disabilities or interacting with people who may have a disability.
The Learning Snapshot is designed to be a quick point of reference and is ideally suited to remote staff members, individuals who need to gain a quick overview of the topic or as a supporting resource alongside our other equality, diversity and inclusion modules.