Visual Impairment Guide.
Having the confidence and the knowledge to communicate effectively with a person who has a visual impairment is an important part of providing a great customer experience.
Our Learning Snapshot provides an overview of visual impairment so that you can understand how best to interact with those who have a visual impairment.
The content of this Learning Snapshot has been developed by people who have real life experience of what it is like to live with a disability.
The Learning Snapshot is designed to be a quick point of reference and is ideally suited to remote staff members, individuals who need to gain a quick overview of the topic or as a supporting resource alongside our other equality, diversity and inclusion modules.